Frequently Asked Questions

 

  1. How can I pay for the course?

    You can pay by Credit Card (Visa, MasterCard, or American Express) or Purchase Order - on approved credit. All prices are in US dollars.

  2. How are the Courseware Titles shipped?

    SoftSkills Courseware is shipped on CD. All materials are found on this CD and can be opened (and customized) in a word processor program such as Microsoft Word, Corel WordPerfect or Apple iWork Pages.

  3. When we purchase the SoftSkills Courseware, what are we actually getting?

    See What You Get.

  4. Do you offer a money back guarantee?

    Yes, we offer a 90-day, no-hassle money back guarantee.

  5. What type of support do you offer?

    We offer toll free 24-7 customer support. We offer 7am-7pm Eastern Standard Time support for customization and course content support. See the Support page for contact information.

  6. Why are the Training Courseware materials shipped as electronic documents?

    Each Training course has been developed for easy modification and printing. This allows each manual to be quickly customized for specific training classes. For example, you may wish to include a company logo on the manuals, modify activities to the specific industry of your students, or create a custom workbook for a special training contract. Having each Training course in electronic format also allows you to print the exact number of student workbooks that you need - when you need them!

  7. How much can I customize?

    Each site (department) can customize all of the content; the order of the chapters, what get's included, what doesn't, add their own content as well as change the examples and questions to be industry, company or even department specific.

  8. Can I rebrand the materials with our company’s logo?

    Yes, you can replace our company's name with yours as well as customize the content to suit your specific training needs.

  9. Is there a yearly renewal fee to continue using the materials?

    You have the option to license courseware products on a year-to-year basis or for a flat one-time lifetime fee.

  10. Can I mix and match courses from different 'bundles'?

    Yes you can, but we have priced most of the bundles to make it cost effective to buy the whole bundle for your staff so you can have all of the benefits of training on many topics.